Any changes to dates or cancellations to your reservation must be requested by calling 01 800 837 8491 at least 15 days before your arrival date at the hotel, providing your confirmation code(s).
For reservations made on the same day of stay, changes or cancellations are not allowed.
Regardless of the nights reserved, if the change or cancellation is not made in the time and manner mentioned above, or in case the guest does not show up on the date of entry, they will be charged for No Show in this case corresponds to the charge for the amount of one night plus tax for each room to the credit card with which the reservation was guaranteed.
All reservations must be guaranteed by credit card in the name of the guest or a deposit for an amount equal to the total amount to be paid for the stay. In the event that said reservation is not guaranteed, the hotel will not be obliged to block the date of the reservation.
The hotel will carry out a pre-verification with the issuing bank of the credit card 72 hours before the arrival of the guest. If said pre-verification is not approved, the reservation will be considered as Not guaranteed and the hotel will not be obliged to respect the reservation.
The credit card provided when making the reservation will only serve as a guarantee of the reservation, therefore, when the guest's check-in is registered, the guest must provide the corresponding form of payment. In payments by credit or debit card, the cardholder must present their bank card and official photo identification.
For reservations where the full amount of the stay has been prepaid, changes, cancellations, and refunds are not permitted.
In stays of more than one night, if the guest does not show up at the hotel on the date and time established for the check-in record, the charge of No Show only for the first night of the reserved room plus taxes on the credit card with which the reservation was guaranteed. The rest of the stay will be automatically canceled.