Cualquier cambio de fechas o cancelación a tu reservación deberás solicitarla al 01 800 837 8491 con anticipación mínima de 15 días antes de la fecha de llegada al hotel proporcionando tu(s) clave(s) de confirmación.
Para las reservas realizadas el mismo día de la estancia, no se permiten cambios ni cancelaciones.
Regardless of the nights reserved, if the change or cancellation is not made in the time and manner mentioned above, or in case the guest does not show up on the date of entry, they will be charged for No Show que corresponde al the charge for the amount of one night plus tax for each room a la tarjeta de crédito con la que se garantizó la reservación.
Toda reserva deberá ser garantizada mediante tarjeta de crédito a nombre del huésped o depósito anticipado por el monto total de la estancia. En caso de que dicha reserva no se garantice, el hotel no estará obligado a respetar la reserva.
The hotel will carry out a pre-verification with the issuing bank of the credit card 72 hours before the arrival of the guest. If said pre-verification is not approved, the reservation will be considered as Not guaranteed and the hotel will not be obliged to respect the reservation.
The credit card provided when making the reservation will only serve as a guarantee of the reservation, therefore, when the guest's check-in is registered, the guest must provide the corresponding form of payment. In payments by credit or debit card, the cardholder must present their bank card and official photo identification.
Para reservas previamente pagadas por el monto total de la estancia; no se permiten cambios, cancelaciones ni hay devoluciones.
In stays of more than one night, if the guest does not show up at the hotel on the date and time established for the check-in record, the charge of No Show only for the first night of the reserved room plus taxes on the credit card with which the reservation was guaranteed. The rest of the stay will be automatically canceled.