{"id":550,"date":"2020-10-21T06:54:06","date_gmt":"2020-10-21T11:54:06","guid":{"rendered":"https:\/\/hotelcasavertiz.com\/?page_id=550"},"modified":"2022-08-26T07:23:43","modified_gmt":"2022-08-26T12:23:43","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/hotelcasavertiz.com\/en\/preguntas-frecuentes\/","title":{"rendered":"FAQ"},"content":{"rendered":"
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have rooms designated for seniors, people with disabilities, or people with reduced mobility?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course! If you need to reserve one or more rooms on our ground floor, please contact us in advance by phone, WhatsApp chat, or email at reservaciones@hotelcasavertiz.com<\/span> this way, we can check our availability and ensure you book your stay with the best accessibility in any of our ground-floor rooms.

Rooms subject to availability.<\/strong><\/p>

Hotel Casa V\u00e9rtiz is a small hotel in Oaxaca, and unfortunately, for this reason, we don't have a lift for the upper-floor rooms.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you accept children in the hotel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Of course. We know that we all love to travel as a family. Please do not forget to confirm with our reservations team to allocate the best room for you and your little ones.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you accept pets in the hotel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sorry, we have a strict policy to only accept people. Unfortunately our hotel does not have any amenities or services available for pets.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs room cleaning service done every day?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, the entire hotel receives daily maintenance and deep cleaning. We believe that a clean environment is important to everyone. You can be sure of reaching a responsible place.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the check-in and check-out times?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Check-in is from 3:00 p.m., in case the guest arrives before the stipulated time, if the room is available, the guest can check-in early.<\/p>

If the room is not available, the guest can leave their suitcases at reception and we will gladly take them to the room when it's ready.<\/p>

Check-out is at 12:00 pm with a maximum tolerance of 1 hour, in case of not leaving the room at the established time, the hotel will reserve the right to move guests' belongings or leave them in the room by applying a Extra charge for late check-out, as applicable.<\/p>

If you require early check-in or late check-out, please confirm availability at reception.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs breakfast included in the price of the room reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The price of the room does NOT include food, it is only the cost of the room.<\/p>

We have our own restaurant Las Nubes, where we serve traditional Oaxacan food and bake bread every day. The prices are a la carte.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan you smoke in the rooms?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Unfortunately the rooms are non-smoking, however, you can smoke in the garden area, or on our huge terrace.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you have laundry and dry cleaning service at the hotel?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The hotel does not have the service inside the hotel, however we can help you get an external service and be able to have your clothes clean in a minimum period of one day. The costs of these services are not included in the room rates.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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Of course, we suggest you contract this service in advance directly with us. The taxi company has trained drivers and appropriate vehicles to provide the best service to our guests. Contact us for more information.<\/p>

At the airport there are also collective taxi options by mini van. They will take each individual passenger to their destination, so it could take you some time to arrive with us.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIf I drive to Oaxaca, does the hotel have free parking?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We are sorry, as this is a small hotel in the historic city center, we don't have our own parking, however, our reception staff can help you arrange this additional parking service for your vehicle<\/strong> with one of our two external providers closest to our location, which already include valet parking service at our hotel's doors.<\/p>

Estacionamiento Casa de Barro *Ver en Google Maps<\/strong><\/em><\/a><\/span><\/p>

Estacionamiento La Merced *Ver en Google Maps<\/strong><\/em><\/a><\/span><\/p>

Please contact us for more information, costs, and details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to rent a vehicle with or without a driver to use during my stay in Oaxaca?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

That's right, our reservations team can help you with the information you need to hire the vehicle according to your preferences. You can also hire this service by including a trained and bilingual driver \/ guide.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs it possible to reserve all the hotel rooms to receive my wedding guests in Oaxaca? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We would love to receive everyone. We have preferential rates for these cases, please contact us for more information.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you accept payments with Visa, MasterCard and American Express?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

That's right, at Hotel Casa V\u00e9rtiz or at our Las Nubes restaurant you can pay with a VISA, MASTERCARD or AMERICAN EXPRESS. We also accept interbank transfers and cash deposits.<\/p>

In the case of deposit with documents (checks), you can make use of the contracted services after prior verification of your operation in our bank statements.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the policy of penalty charges in case of changing the date or canceling a reservation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Any changes to dates or cancellations to your reservation must be requested by calling 01 800 837 8491 at least 15 days before your arrival date at the hotel, providing your confirmation code(s).<\/p>

For reservations made on the same day of stay, changes or cancellations are not allowed.<\/strong><\/p>

Regardless of the nights reserved, if the change or cancellation is not made in the time and manner mentioned above, or in case the guest does not show up on the date of entry, they will be charged for No Show<\/em><\/strong>\u00a0in this case corresponds to the charge for the amount of one night plus tax for each room<\/em><\/strong> to the credit card with which the reservation was guaranteed.<\/p>

All reservations must be guaranteed by credit card in the name of the guest or a deposit for an amount equal to the total amount to be paid for the stay. In the event that said reservation is not guaranteed, the hotel will not be obliged to block the date of the reservation.<\/p>

The hotel will carry out a pre-verification with the issuing bank of the credit card 72 hours before the arrival of the guest. If said pre-verification is not approved, the reservation will be considered as Not guaranteed<\/em><\/strong> and the hotel will not be obliged to respect the reservation.<\/p>

The credit card provided when making the reservation will only serve as a guarantee of the reservation, therefore, when the guest's check-in is registered, the guest must provide the corresponding form of payment. In payments by credit or debit card, the cardholder must present their bank card and official photo identification.<\/p>

For reservations where the full amount of the stay has been prepaid, changes, cancellations, and refunds are not permitted.<\/strong><\/p>

In stays of more than one night, if the guest does not show up at the hotel on the date and time established for the check-in record, the charge of No Show<\/em><\/strong> only for the first night of the reserved room plus taxes on the credit card with which the reservation was guaranteed. The rest of the stay will be automatically canceled.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Informaci\u00f3n Importante \u00bfTienen habitaciones destinadas para adultos mayores, personas con discapacidad o movilidad reducida? \u00a1Por supuesto! Si necesitas reservar una o m\u00e1s habitaciones en nuestra planta baja del hotel, por favor te pedimos comunicarte con anticipaci\u00f3n v\u00eda telef\u00f3nica, chat de whatsapp o escribirnos por correo electr\u00f3nico a reservaciones@hotelcasavertiz.com de esta forma podremos revisar nuestra disponibilidad […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-550","page","type-page","status-publish","hentry"],"yoast_head":"\nCasa V\u00e9rtiz - PREGUNTAS FRECUENTES<\/title>\n<meta name=\"description\" content=\"Encantador hotel en Oaxaca a unos pasos del andador tur\u00edstico, muy cerca del jard\u00edn etnobot\u00e1nico, detr\u00e1s del templo de Santo Domingo de Guzm\u00e1n.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hotelcasavertiz.com\/en\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Casa V\u00e9rtiz - 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